fedhealth barriers of communication

if i could i would give them zero stars based on the level of communication they portray to their clients , i had called on numerous occasions and sent emails regarding a outstanding hospital bill for a gastroscope that they are failing to pay , which they have paid on other occasions noting this was an emergency . i was told in a telephonic conversation that this was for medical supplies in theatre yet netcare states it for a gastroscope . i did send an email for feedback and received no response from medical aid who promptly will deduct the amount every month . the reference numbers are 220421QJT0M9 - FW: FW: 080321QGTN3W - Fedhealth - *** query 080321QGTMMS [MI***] - *** [MI***. check youlls records or the automated email that respond with