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tshegofatso L
1 reviews | Active since Jan 2014
22 Apr 2021, 13:07
FEDHEALTH AUTHORIZATION NIGHTMARE
I have been with Fedhealth for 9 months they are delaying to approve my hospitalization saying what if its an existing condition I spoke to a consultant yesterday who requested my GPs number so they can call him and send him some forms to fill in proving the condition is new, GP hasn't received any email, I'm being told the turn around time is 3 working days bear in my op is on 28/04. I called again today and spoke to a rude consultant by the name of Bongi in the authorization department she was rude from the on set. What is the use of having to beg a medical aid for hospitalization approval but they don't beg you when they are debiting your account?
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Replies (3)
Fedhealth Medical Scheme's replyOfficial
22 Apr 2021, 13:16Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply22 Apr 2021, 13:16
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
tL
tshegofatso L's updateReviewer Update
23 Apr 2021, 17:48I'm so over fedhealth and its *********** employees no 1 has bothered to call me since Wednesday. My operation is on Tuesday and I need to take a covid test on Sunday, not sure whether to proceed with the test or not as my authorization still has not been processed. This is the worst medical aid I've been on, I'm advising anyone who wants medical aid to stay away
tL
tshegofatso L's update23 Apr 2021, 17:48
Reviewer Update
I'm so over fedhealth and its *********** employees no 1 has bothered to call me since Wednesday. My operation is on Tuesday and I need to take a covid test on Sunday, not sure whether to proceed with the test or not as my authorization still has not been processed. This is the worst medical aid I've been on, I'm advising anyone who wants medical aid to stay away
Fedhealth Medical Scheme's replyOfficial
26 Apr 2021, 15:37Dear Member, a consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply26 Apr 2021, 15:37
Official
Dear Member, a consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Best Wishes
Fedhealth