FEDHEALTH AS LOST THE PLOT

While Fedhealth is quick to collect it`s debit orders, they`re not so fast to pay the service provider, I`m being hounded & rightly so by my dentist who treated me mid January 2019, & as yet as not been paid by the scheme (I`ve just paid him). Fedhealth in it`s wisdom created this new platform Family room (should be called God`s waiting room), which is basically self help, I went on the site to see if the practitioner had been paid, asked for the history from the beginning of the year to date, there`s 3 unpaid claims, but no history of the claims that have been paid (only one of which is for my dentist), so I decide to call the help centre, it goes down hill from here, the person on the other end starts arguing there`s only one claim for the dentist, but I`ve got confirmation of 2 claims in front of me, then I realise this person can only see what I was seeing. up until Fedhealth fixed something that wasn`t broken, it worked, you receive an email saying they`ve received a claim, within 3 days you receive another email saying paid to practitioner, and we all knew were we were. now it`s just a mess GIGO. do these companies not realise not everyone in RSA as a computer, and probably 85% of there clients are computer illiterate.