Fedhealth and their shocking call centre

Fedhealth, while I can not fault you on your cover and your actual product, your call centre, feedback, and claims resolution is shocking, and probably in violation of every code of conduct you subscribe to, as well as the CPA. It woefully lets down the rest of your business.Good medical aid cover that can not be effectively accessed or delivered is worse than no medical aid at all, and I have run out of patience and capacity to deal with you. I need an actual consultant one person I can deal with who knows the product, and can think critically, not just following prompts on a screen, but applying themselves to the problem at hand.Someone who can give the knowledgeable assistance that we have at times had from you.