Fedhealth and their F R A U D U L E N T behavior

My savings limit for this year (2016) is more than R12k. I used approximately R5500 . Suddenly the online tool shows a savings limit of R5900 and shows that my savings are depleted. I contacted client care and was informed by Terry-Anne that my savings are depleted. Not satisfied with this response I tried again and got Abby who indicated that there was a fault on the website and on my profile and it has been escalated but there was no turnaround time possible. This is pathetic!!! What do I do about my children's doctors appointments? And medication? Fedhealth goes on and on in the media about how they are a medical aid with a difference and people should join the \fedhealth family\" this family however conveniently disappears when there is a problem. I WANT THIS ISSUE RESOLVED IMMEDIATELY! how kindly would fedhealth respond to me miraculously paying 50% of my premium which is R7k per month by the way, and then merely responding I have escalated your query and will revert but I don't know when. Would that be acceptable? I have not missed a premium in 5 years but yet am constantly messed around by Fedhealth! I want RESOLUTION TODAY!!!"