Fedhealth and its poor knowledge staff. Dependent cannot even benefit with sanlam reality house

I am extremely disappointed with the Fedhealth Medical Aid service. I app**** for sanlam reality house membership on the 1st of November last year and after phoning fedhealth everyday for over three months I get an email TODAY saying as a dependent I can't apply for this application through fedhealth. I phoned everyday and spoke to all the team leaders possible and none of them could tell me that I couldn't apply as I am a dependent - they could NEVER give me a straight-forward answer as to why my application wasn't going through. funny right? as they know all members details, whether they are a main member or dependent.... I was promised over 25 times that a manager would phone me to help my situation but not ONCE did they have the decency to call me back. shocking.

Fedhealth you are NOT hiring the right people as they are *********** to tell me that I can't apply for the membership because I am a dependent ( which they new I was one as they always asked for my membership number the 300 times I phoned fedhealth this year and last year - you can even check your phone records and listen to our conversations for proof). Fedhealth you have costed me A LOT of money and valuable time that I will never get back just because it takes you guys almost FOUR MONTHS to send me an email saying I can't apply. This is absolutely ridiculous as not even one manager could tell me this last year on the phone, seeing that they know all my information through my membership number. You will LOOSE customers over this nonsense that a dependent is not allowed to apply - through fedhealth- to become a sanlam reality house member. Train your staff better as they are not doing their job right!! And change your system because it is not fair that a dependent is not allowed to apply (what benefits can we even get then????)

Fedhealth Medical Aid family takes care of family? I DO NOT THINK SO. I have not once through my almost four months of frustration to get this application felt any care from the company, not once has fedhealth apologized for what I have been through or for the money that they have costed me. I am extremely diapointed and I wish no one ever goes through the money, time and frustration that I did for four months.