Fedhealth all promises but no results

I refer to my previous complaint and after receiving confirmation that all is sorted the incorrect contribution is deducted AGAIN and this is affecting my cash flow. I need a refund not promises that is will be sorted with my next contribution.

The below email has been sent to Fedhealth and I eagerly await a refund. Hopefully logging a complaint on your platform will help as Fedhealth do not respond to requests via email or telephonically.

"Thank you for the confirmation of membership certificate dated 2nd July 2019.which is supposed to sort out the situation with my Fedhealth membership. Alas! the saga continues.My pension payslip for July confirms that incompetence prevails in that the contribution for the Grid option has been claimed (R3031) without cognizance being taken of the over payments in preceding months. This is the true situation; - Total conts. required Jan. to July incl. - R15918. Amounts claimed : Jan.,Feb+ Mar. at R2274 pm....................................... 6822 April..................................................... 3970 May + June at R2698pm..................... 5396 July.................................................;.... 3031 Total recovered Jan to July.................. R19219 Amount to be refunded........................ R 3301 Please do an EFT refund urgently."

Please HELP ME!!!!!