Fedhealth

Fedhealth.

Who is Eric Schoemaker?

He is signed in as the manager of Fedhealth.

I constantly get emails signed by him saying that he wants all the clients to be ‘delighted’ with their service. Nobody in the call centre knows who he is and cannot put me through to him or anyone in authority.

I had a hysterectomy at the beginning of March (and received an authorisation number). After the operation the claim was declined - they said it was due to the doctor submitting the wrong code? So, why authorise it in the first place..

The call centre staff are really good, but they have no authority to do anything or connect one to anyone who can (they are always busy in “meetings”).

I wonder what those meetings are about. Surely about keeping clients ‘delighted’.

I have been a member of Fedhealth for more than 20 years. I have hardly claimed in those years.

My membership number is ***.