Fedhealth

I am so Fed(up) with the medical aid. We have been members for a very long time and this is the first time that I struggle get an authorisation number updated. My husband was admitted on 16/02/2020 at Mothwa Med-Step after he was discharge from the Mediclinic Heart Hospital for rehab after he had heart and renal failure. Today is 26/02/2020 and myself and the Case manager at Motha Med-Step have send so many emails and made calls...eveytime we need to be told that they are busy with our request...in the mean time we cannot start any rehab as we also did not receive the full rehab code. I am so frustrated and do not know how to resolve their lack of helping us. How can a medical aid have a backlog on medical treatment that is needed urgently by a very sick patient. I begged, I asked again and still NOTHING. This so unhuman.....