Fedhealth

Dear Fedhealth My mom and dad moved from a good medical aid to your scheme 10 years ago. They were hardly ever sick and paid monthly for a hospital plan that started at 300 percent cover. Over the years it landed up being only a 100 percent cover. They were paying close to 4500 rand a month for a HOSPITAL plan which is so very high in my opinion so that in their old age they could have peace of mind.

This they have not received. My dad got sick last year and realised from him being admitted in to hospital that he had a serious heart condition. For an 87 year old he was strong but needed a procedure done that was pricey. The co payment from our side would have cost 150000 rand which we had. But you fedhealth declined the procedure even though you knew the condition was life threatening. We phoned and begged and cried and wrote motivational letters to no avail My dad struggled for 7 months to breath and not once did he complain. On the 19th of June he was admitted to hospital where it was confirmed that he was in the beginning stages of heart failure. I believe that if the procedure was done my dad could possibly be alive still today but you never gave us that opportunity.

So my mother decided to move medical aids her last day with you fedhealth being the 30th of June 2019. (I have the certificate to prove this) my dad was admitted on the 19th of June and passed away on the 25th June. Payments were to the hospital and doctors etc and then reversed saying that my parents were no longer covered. I have phoned numerous time to have this corrected that even your consultants can see the era. Why are we still receiving calls for payment. This is not our responsibility as we were totally up to date with our medical aid premiums. You fed health have made the whole procedure devastating to us as a grieving family. Not only while my dad was alive and suffering which we had to watch, but also after the death of my dad where we shouldn't have had all the trauma emotionally and financially which you, fedhealth , have put apon us

I am writing this as I dont know what more to do to get you attention in resolving the current stressful situation.

A grieving daughter