CV
Chantell V
1 reviews | Active since Aug 2020
18 Aug 2020, 17:10
Fedhealth
Firstly I would like to know what we are paying monthly membership fees for? As we still need to do co-payments if you are admitted into hospital , secondly they approved your authorization and land up not paying the full amount (which i have now be handed over to lawyer by the Hospital). I have sent a request on for new medical aid cards to which I have only received a query number, this has been almost a month now to which i have neither received any response. I have sent in request for authorization to see a specialist (I not sure why we have to if this is coming out of your mediwallet WHICH YOU ALSO HAVE TO PAY THEM BACK) however i never received any authorization to date and this was in february 2020, I have know again sent a request for authorization with a referral letter, request has been sent 3TIMES NOW, and all i get is query number. I called the call centre what a joke, that I started to record it from myside. I have been given a authorization # which will be paid out of my pocket via mediwallet.
Can someone with ***** from Fedhealth please explain the S H ! T service we are getting. AND THE YOU HAVE THE CHEEK TO SAY YOUR PATIENT ARE IMPORTANT TO TOO, WHAT A JOKE. WE ONLY IMPORTANT TO YOU SO YOU CAN ***** OUR MONEY, NOT THAT MONEY PEOPLE CAN AFFORD MEDICAL AID.
You should change your name to ANC Medscheme.
Helpful (0)
Replies (4)0
Replies (4)
Fedhealth Medical Scheme's replyOfficial
19 Aug 2020, 08:50Thank you so much for your review we will be in touch shortly.
Best Wishes
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply19 Aug 2020, 08:50
Official
Thank you so much for your review we will be in touch shortly.
Best Wishes
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's replyOfficial
19 Aug 2020, 13:21A consultant has been in contact with you and detailed feedback has been provided.
Best Wishes
The Fedhealth Online Team
Fedhealth Medical Scheme's reply19 Aug 2020, 13:21
Official
A consultant has been in contact with you and detailed feedback has been provided.
Best Wishes
The Fedhealth Online Team
CV
Chantell V's updateReviewer Update
25 Aug 2020, 11:43Yes thank you for contacting me and clearing up a few things. To my surprise the same day the Agent got back to me I was going through my monthly statement for July. I got the shock of my life to see that there is a Hospital Authorization for my son for the 27/07/2020 by a Doctor that is in Cape Town (lovely) seeing that my Son and I reside in Gauteng. I requested a copy of the email from the Agent as I would like to contact the Dr i received the practice number and the contact number to find out how this happened, the lady at the Doctors rooms was very helpful and confirmed that they DON'T have my son as a patient.
The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).
Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.
I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.
Let's see how quickly a Supervisor / Manager contacts me regarding this.
I no longer want to speak to any agents, I want management to contact me.
The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).
Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.
I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.
Let's see how quickly a Supervisor / Manager contacts me regarding this.
I no longer want to speak to any agents, I want management to contact me.
CV
Chantell V's update25 Aug 2020, 11:43
Reviewer Update
Yes thank you for contacting me and clearing up a few things. To my surprise the same day the Agent got back to me I was going through my monthly statement for July. I got the shock of my life to see that there is a Hospital Authorization for my son for the 27/07/2020 by a Doctor that is in Cape Town (lovely) seeing that my Son and I reside in Gauteng. I requested a copy of the email from the Agent as I would like to contact the Dr i received the practice number and the contact number to find out how this happened, the lady at the Doctors rooms was very helpful and confirmed that they DON'T have my son as a patient.
The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).
Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.
I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.
Let's see how quickly a Supervisor / Manager contacts me regarding this.
I no longer want to speak to any agents, I want management to contact me.
The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).
Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.
I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.
Let's see how quickly a Supervisor / Manager contacts me regarding this.
I no longer want to speak to any agents, I want management to contact me.
CV
25 Aug 2020, 11:43
Chantell V's updateReviewer Update
09 Sept 2020, 17:05Chantell V:
25 Aug 2020, 11:43
Yes thank you for contacting me and clearing up a few things. To my surprise the same day the Agent got back to me I was going through my monthly statement for July. I got the shock of my life to see that there is a Hospital Authorization for my son for the 27/07/2020 by a Doctor that is in Cape Town (lovely) seeing that my Son and I reside in Gauteng. I requested a copy of the email from the Agent as I would like to contact the Dr i received the practice number and the contact number to find out how this happened, the lady at the Doctors rooms was very helpful and confirmed that they DON'T have my son as a patient.
The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).
Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.
I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.
(This is the 2nd time I'm replying to which no feedback from Fedhealth) 9th September 2020 @ 17:04)
Let's see how quickly a Supervisor / Manager contacts me regarding this.
I no longer want to speak to any agents, I want management to contact me.
The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).
Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.
I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.
(This is the 2nd time I'm replying to which no feedback from Fedhealth) 9th September 2020 @ 17:04)
Let's see how quickly a Supervisor / Manager contacts me regarding this.
I no longer want to speak to any agents, I want management to contact me.
CV
Chantell V's update09 Sept 2020, 17:05
Reviewer Update
Chantell V:
25 Aug 2020, 11:43
Yes thank you for contacting me and clearing up a few things. To my surprise the same day the Agent got back to me I was going through my monthly statement for July. I got the shock of my life to see that there is a Hospital Authorization for my son for the 27/07/2020 by a Doctor that is in Cape Town (lovely) seeing that my Son and I reside in Gauteng. I requested a copy of the email from the Agent as I would like to contact the Dr i received the practice number and the contact number to find out how this happened, the lady at the Doctors rooms was very helpful and confirmed that they DON'T have my son as a patient.
The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).
Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.
I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.
(This is the 2nd time I'm replying to which no feedback from Fedhealth) 9th September 2020 @ 17:04)
Let's see how quickly a Supervisor / Manager contacts me regarding this.
I no longer want to speak to any agents, I want management to contact me.
The Lady then contacted Fedhealth to query this and she received a total different answer with another Dr Name, practice # and where they situated. unfortunately she didn't get a reference number as the phone was put down in her ear. (WHICH IS ALSO NOTHING NEW).
Today I again contacted Fedhealth to get whole different story. When the agent went to call her Team Leader Keneilwe, the agent advised me that she was busy clearly the team leader was not really interested and told the agent to make an excuse as you could pick up clearly that the agent wasn't sure on what to say as she was stuttering so much. However before that she was talking perfectly.
I am still waiting on the agent's Supervisor to contact me regarding the first complaint, that was advised to me on the 19th August 2020.
(This is the 2nd time I'm replying to which no feedback from Fedhealth) 9th September 2020 @ 17:04)
Let's see how quickly a Supervisor / Manager contacts me regarding this.
I no longer want to speak to any agents, I want management to contact me.