Fed up with Fehealth. Refusing to provide aid when actually needed,

Dear Fedhealth

I was shot in the head at point blank range 14 years ago and had my face rebuilt with a titanium plate to replace my shattered jaw. The doctors later took bone from my hip to start rebuilding the actual jaw. I have lived on pain ****ers ever since then, and the pain has affected my ability to sleep so I use sleeping tablets too.

The pain has become progressively worse, which has led to an increased usage of pain****ers. You don't necessarily see this because you limit me to one box a month regardless of my actual needs, so I have been forced to buy additional pain****ers from my own pocket, even though I pay you R3300 per month.

I have been a client for 10 years, during which time I've never made a major claim and only used basic doctor services and monthly meds. Now that I am requesting an operation to remove the titanium plate which is causing much pain and Fedhealth s refusing to pay for the entire surgery and effectively bouncing me around from one call center agent to the next for over 2 months now.

This surgery will stop me need for daily pain****ers and therefore reduce my medical aid usage. It will also prevent later hospitalisation which is inevitable once the pain causes a medical emergency for any number of reasons.

You are a Medical Aid. Why am I not receiving any Aid?