MM
Mariana M

1 reviews | Active since Mar 2013

04 Apr 2019, 09:55

Fed-up with Fedhealth

Very poor. They approve a hospital procedure and after it was done they are not paying it. 4 months later my daughter is still fighting for payment.

0
Replies (5)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply04 Apr 2019, 11:07
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply10 Apr 2019, 09:25
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Online Team

MM
Mariana M's update10 Apr 2019, 13:03
Reviewer Update
Funny, When approval was requested for the procedure it went to a so-called Fedhealth panel or something to get approved. It took almost 5 days for approval. Then Fedhealth approved, knowing it was a dr not on her option and it was a stage or still is stage 4 Endometriosis. She needed the operation as it was growing into her kidneys. Dr Mdluli in Nelspruit, who is on her option did not see fit to do the operation as it was in advance state. He revered her to dr Biko. So after 5 days approval was given and she went for the operation, now when payment comes they don't care. It's their member's problem and lots of stories. Its a procedure payment, not a consultation. I see this in two totally different categories. No FEDHEALTH want to get away with ****** here. Their members can suffer as long as they can pull some funny rules up to suit them.
MM
Mariana M's update10 Apr 2019, 13:08
Reviewer Update
And now Fedhealth wants Nadia to requests letter again to prove the operation was urgently needed. This medical aids adverti*****t is a total lie. I think I need to report them to the broadcasting commotion as well.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Apr 2019, 14:44
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Online Team