FED UP WITH FEDHEALTH

Last month I got a letter in the post that said we need to confirm our income. I faxed all the info to fedhealth. We phoned fedhealth and spoke to an consultant who did not even understand why we needed to confirm our income. After a long debate my husband asked that he must please put us through tpo someone who dealts with accounts. He rep**** that they are on tea break , that was 8:30!!! We then got reffered to someone whom confirmed they received our info. This month we got billed in a much higher bracket which meant that they did not take into account our info!!!!I am so fed up with fed health's poor service and lack of communication!!! This is pathetic. I would like for the issue to be resolved and the money that was debited extra to be paid back. I had enough of this bad service!!!