fed up of fedhealth

<p>fedhealth general first line customer service are disastrous</p> <p>they often give inaccurate information on benefits available or reasons why a claim was declined, and this is not innocuous,. if one has the wrong advice, then this affects ones decision making adversely</p> <p>my the****** recently submitted a claim where she clearly indicated who the main member of the medical aid is, and who the one being treated is. the medical aid then rejected the claims because they thought that the main member was the one receiving treatment. i checked with the treatment provider and there was no error on her side</p> <p>the claim document that she submitted was perfectly clear. this was a ***** up on fedhealths part. this is the kind of mistake that should not happen, but as i have mentioned, their front line customer service and apparently the people who process claims, are just not good enough at their jobs or well trained enough.</p> <p> </p> <p>another royal stuff up by fedhealth</p> <p> </p> <p>this mistake on their part was stressful and wasted my time.</p> <p>considering the premiums we pay, this kind of nonsense shouldnt happen.</p> <p> </p> <p>they have also adopted the highly regrettable policy of deducting from pmb sessions that they award you, any treatment sessions that you have had during the year. </p> <p> </p> <p>on their website they have some kind of slogan to the effect that they consider their members as part of their family or something like that. i take it that that is a sick (pardon the pun) attempt at humour because my family would never treat me the way fedhealth do.</p> <p> </p> <p>i was also verbally given confirmation last year, that i had succeeded in obtaining pmb sessions for a particular condition. when i later submitted the claims, the verbal assurance that i was given was disputed and i had to pay out of pocket for some sessions and had to cancel some treatment sessions and then when i received a written approval, the doctors were full up as they were going on holiday soon</p> <p> </p> <p>dont believe me if you dont want to fedhealth, look at the feedback from 500 customers on this site and also hellopeters own indication of the quality of your service</p> <p>its nothing to be proud of</p> <p> </p> <p>there are many other grievances that i could wax lyrical about, but its time for dinner</p>