Fed Health - useless

They gave false information to my Mother-in-Law, stating that her hip replacement are covered by her upgraded option, which wasn’t the case. Just to find out that it is not covered, which means that her urgent operation was declined by this medical aid. They didn’t resolve this issue in any way whatsoever, not even a sorry from their side about the wrong information given telephonically. Don’t even bother calling the call centre, as they obviously don’t even know their own product. Their solution was that she needs to wait in this excruciating pain for another year, then only will she be able to upgrade to the option which cover the operation. If the information was given correctly from the start, we would’ve upgraded to that option. And of course when she cancelled the medical aid due to their fault, to go to another one which only gives her three months waiting period, they insisted that she stays on this pathetic scheme for another two months according to their policy. That is absolutely absurd.