RH
Richard H
1 reviews | Active since Jan 2015
29 Jul 2020, 10:58
Fed Health Terrible Service
I have been trying to get Fed Health to refund a doctors visit for 2 years. What's worse is that it is my 81 year old mothers medical aid and she has had ZERO claims for about 20 years. Recent claims for small amounts take extra ordinarily long be settled and the Fed Health agents request the dame details repetitively on the claim.
Helpful (0)
Replies (3)0
Replies (3)
Fedhealth Medical Scheme's replyOfficial
29 Jul 2020, 11:48Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply29 Jul 2020, 11:48
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
RH
Richard H's updateReviewer Update
29 Jul 2020, 16:38If it was my company....
They already have all the correspondence and can clearly see what the issue is,
I would simply apologise for the delay in settling 4 very small claims, 1 already 2 years old and say the claims are receiving priority settlement.
Covering myself by adding...
We will be in touch immediately if immediate settlement is not possible for any reason.
Instead they prefer to buy time.......???
So many bad reviews tells you what you need to know about Fed Health !
They already have all the correspondence and can clearly see what the issue is,
I would simply apologise for the delay in settling 4 very small claims, 1 already 2 years old and say the claims are receiving priority settlement.
Covering myself by adding...
We will be in touch immediately if immediate settlement is not possible for any reason.
Instead they prefer to buy time.......???
So many bad reviews tells you what you need to know about Fed Health !
RH
Richard H's update29 Jul 2020, 16:38
Reviewer Update
If it was my company....
They already have all the correspondence and can clearly see what the issue is,
I would simply apologise for the delay in settling 4 very small claims, 1 already 2 years old and say the claims are receiving priority settlement.
Covering myself by adding...
We will be in touch immediately if immediate settlement is not possible for any reason.
Instead they prefer to buy time.......???
So many bad reviews tells you what you need to know about Fed Health !
They already have all the correspondence and can clearly see what the issue is,
I would simply apologise for the delay in settling 4 very small claims, 1 already 2 years old and say the claims are receiving priority settlement.
Covering myself by adding...
We will be in touch immediately if immediate settlement is not possible for any reason.
Instead they prefer to buy time.......???
So many bad reviews tells you what you need to know about Fed Health !
Fedhealth Medical Scheme's replyOfficial
13 Aug 2020, 10:45A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family
Fedhealth Medical Scheme's reply13 Aug 2020, 10:45
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family