FED HEALTH IMCOMPTENCY

The impossibility to speak to Fedhealth telephonically is unreal and like nothing I have experienced anywhere, I have spent nearly three hours on hold before Manqopa Mbaphasa helped me. It is absolutely frustrating how the management of Fedhealth hide behind call center agents and refuse to deal with the incompetence of their own systems. The Doctor send an meail to ********** on the 12 December 2018 with no resposne at all. Then after the call center agent could not help me because of their limited decision-making powers I reqeusted to speak to a team-leader which I was denied. Then he was in a meeting, then he was on a call, then they could not find him and I was told the Manie Van Niekerk will phone me back, two days have passed since with no success.

We went through a farm attack FH offered us counciling now they do not pay the psychologist and I am bring handed over because of FH incompetency.