Fed Health has the most Terrible Customer care in the world

*********** staff members that don't even respond to emails yet we trust that they will do what's right when it comes to our medical condition. Every encounter with them has lead to an argument. Its so hard to get assistance from this group, more like you need to start fighting prior to them lifting up a finger. They full of excuses and can not execute simple instructions like sending a medical aid card, waited over a year for something that should have been sent with a welcoming pack. Even after sending them all that was requested we still needed to wait for them to approve, while they sit and work from home. Can't be transferred to a supervisor nor someone in a higher rank so it was just easier for them to put the phone down on me.