Family takes care of family - What a hoax

I want to express my disappointment with the level of service form my Medical Aid, Fedhealth I have had a query that has been sitting for several months, and every time it is I that has to call and find out if there has been progress.

I am taken from pillar to post and everytime I call in I have to explain the story over and over as there is a new consultant looking into the matter. I was told that the Authorization was loaded and it takes about 8 hrs to reflect the changes, That was 2 weeks. I had to call in 2 days as there was still no changes on my account, I was told to wait at least 5 working days, that's 2 weeks ago Again I had to call in a week later and I was fed a story about a system upgrade and a back log and that they are looking into the matter and one of their consultant will get back to me, I am still waiting My family has been without any medical savings on the account for over 6 months now. I have had to pay cash for medication every time, even though I am an active member of scheme. I am really not happy about this. You claim to take care of family, but clearly, I (and my family) are not.