cC
cyliciasa C

1 reviews | Active since Apr 2016

07 Nov 2016, 12:32

Family takes care of family..... That's a joke

<p>I am utterly disgusted with the service I received and am currently reviewing from fed health . This is the second time I'm being admitted into hospital and need to get discharged because they refuse to pay the bills, both were emergencies! </p> <p>The continue to send my claims through to underwriting despite me telling them that I don't have a chronic condition. This time I'm 10 weeks pregnant and I started bleeding and I'm now admitted in hospital . This morning I get a call to day that medical has sent ur claim through to underwriting and could take up to 2 workings days, meaning I have to be discharged from hospital right now or I need to pay cash! Who does that???? They have no sympathy to there clients. I've called the medical board and they have advised me to take it up with and ombudsman. What's the point of have a medical aid when you've got to pay cash for everything???? I left the issue the first time but I won't leave it now. When I spoke to the girl that signed me she said I will be covered from day 1 and I have emails that say the same!!!!! Yet I continuously am facing this problem. </p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply07 Nov 2016, 12:56
Official

Thank you for your comment, we are terribly sorry about your bad customer experience. Please allow us some time to investigate. A consultant will be in touch shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply08 Nov 2016, 10:40
Official

A consultant has been in touch to discuss your concerns. We trust you are happy with the result.

Kind Regards
The Fedhealth Online Team