Family Takes Care Of Family (Just not your healthy little infant)

I do not even know where to start. First of all... I have been with Fedhealth for a very long time. I have added my firstborn without any hassles. Herewith my story. With my second born my c section was covered. I do not always have airtime on my phone. I also do not have my own transport. I phoned and requested the newborn application form (a few times), got cut off etc etc etc have waited and waited... Eventually I received the form, with alot of effort me and my newborn were off to the internet cafe as I do not have a scanner or printer - I submitted the docs. i waited and waited and waited, again I made transport plans and went to submit my details. After the third time and waiting still Iphoned Fedhealth, no one was able to assist me as they havnt "received" the papers. Then I send the docs to myself and send them to Fedhealth... Eventually I have spoken to someone who received it - they said - 5 to 7 work days to process. Then I received another form, this I have completed as well and send through. Again they "havnt" received the docs. I said that I have send all the form through numerous times they should please check. Then my newborn baby got bronchitus - she had to be admitted to hospital. Fedhealth is blaming ME for not registering my baby in time. Then said I should send a note from pediatrician that she havnt got chronic condtions so that the waiting period can be cancelled as she will now be added to my medical aid. I have done so. Still there is excuses. She is a healthy little infant with a 3 month waiting period, it is reckless!!!!!!!!!!!!!!!!!!!! Please do not get the lady from underwriting to phone me as she is rude and has no people s****s! She is arguing and going back on her word