False Information - Fedhealth

Dear Peter ,

Trust my email finds you well. my reason for writing this review is the service i am receiving from Fedhealth. After the sales consultant sold the wonderful benefits of the medical aid i spoke to my husband and we decided to change over, worst mistake i have made. the medical scheme was effective from 1st Oct , i took my 1 year old for injections and then was told that Dischem cannot administer certain vaccines due to not having script. i then called Fedhealth and asked them why was i not told that i would need a script for my child to receive vaccines, when i was told that vaccines are covered up to 12years , not knowing that it would be coming off my savings like any other medical aid that was the main reason i changed from Discovery because i was advised by Fedhealth that they cover vaccines. i spoke to a supervisor Thandi whom was assisting me in trying to get why i was informed incorrectly by the sales consultant. thandi informed me it would take 2 business days after hearing the recording etc its been a week and noone has called me. i called after a week to ask what was the outcome and the consultant advised that thandi will be inn after 9 and she will get her to call its been past 9am and still nothing. i have a good mind to change back to discovery and not pay my membership for this month as it just started and i am getting terrible vibes. cheaper premiums means **** service thats what it looks like. i did tell the sales consultant before changing that i read the reviews and its making me think twice but she assured me good service. it is frustrating that you cannot get proper information before signing for new products but you get told how fantastic it is and then when you join its ****.