Faithful Customer

I sent through a request to cancel my medical aid on the 06.08.15. a week later after not hearing from Fedhealth I received an email that I will be debited the full amount, when I enquired I was advised that this could not be amended as this is company policy. I understand this but as I mentioned to Charnay that I took out my medical aid several years ago how am I supposed to remember that I needed to cancel my medical aid by on or before the 01st of the month.. I asked if there is no way she can assist and the answer was she couldn't, I also advised that I had not budgeted for this amount as I assumed that all was in order as there had not been a response for an entire week. I have been a faithful member and made sure that payments were made I have had no issues with fedhealth since I became a member and promoted this medical aid scheme but that has now changed because the agent was not willing to assist or help me out after explaining my situation, now the debit will go off and there will be insufficient funds causing me to look like I am unable to pay. Is there anyway anyone can assist or meet me half way with this...