Failure to pay claim - Empty Promises

Late December I had hip surgery. According to the 30 days post op benefit, my physiotherapy will be covered. However since Jan 19th till today March 29th, the claims have not been paid. I have called the call center multiple times and I was told on each occasion that the claim was loaded incorrectly and the issue will be resolved. To date this has not been done.<br> <br> Each time I call in I am promised that the issue will be resolved. <br> <br> Sadly Fedhealth does not feel the need to assist me. I would rather have been told that the claim will not be settled then hope for fedhealth to do the right thing. My claim was within the benefit however there seems to be an issue surrounding paying the physiothe******