F A Viljoen

Phoned on numerous occasions, hold on for ten plus minutes at a time, to be transferred at some stage. Everyday I was promised a call back. this never happened. I am going for a eye procedure that was approved by them, but with a twelve thousand Rand excess, I have to pay before submission. During this difficult time, and no income, this is totally impossible. This procedure also cannot be performed at their Hospital options. There is no way they will let me pay this in installments. Secondly, it is imperative to do your wallet on the web, transfer funds, or make some available. Numerous questions to reset my login, fell on deaf ears. Yet another promise of a call back to resolve this issue, never happened, now also hampering my efforts. This is totally unacceptable. I hope you can persuade them to resolve this. My cel number. ***