Extremely uncaring and dishonest to HIV patients

After being on the HIV programme since October 2017 FedHealth instructed AFA to impose a "waiting period" to me and my wife to which we were unable to get medication. I called to inquire and they said they are investigating. No one got back to me. In January I called again and I was told that the system imposed a waiting period on me and my wife without explaining why it was not imposed from October to November but was assured that I should do the bloods as usual and the medical aid would pay. They refuse to give me the recording of my call to them. In January I did bloods to monitor my progress and now Fedhealth will not pay its over R2200 plus my monthly premium of over R3000!!!! When I call FedHealth they say its AFA when I call AFA they say its FedHealth. FedHealth does care about clients. I have called more than 5 times today and they SIMPLY DONT CARE!!! Besides dealing with medical condition I still have to at least once a month spend an hour on the phone begging for my medication. I will be reporting this to the medical aid ombudsman!!