Extremely poor service

I contacted Fedhealth on 4 January 2018 informing them that my employer no longer pay my contribution and that I need to provide them with my banking details. They requested that I complete a health questionnaire and provide them with a copy of my bank statment and ID. I received the health questionnaire on 4 January 2018. I completed the questionnaire and return it to ********** together with a copy of my bank statement and ID on the same day. I also request an update of my personal details and provide them with my new email address. I received no response and then contacted Fedhealth again on 10 January 2018. I were then told that my application has been send for approval. I then request to speak to the manager that were in charge of the approval and were told I can't. I then ask why I were not informed of this process as I was placed under the impression that ones I return the required forms that everything will be in order again. I could not get an answer. I then request the compliance officers details and the agent did not had it. I was placed on hold and it took so long that I eventually cut the call as I was already on 10 minutes with the call. I ones again phone Fedhealth on 12 January 2018 and nobody could assist me with your complaints procedure. Nobody could provide me with your Compliance Officer's details, nor could I find anything on your website. I am really concern that I am sitting without any cover at the moment. I have been with Fedhealth for more or less 4 years and did not submit 1 claim. I then send a complaint letter to ********** as well as ********** and still no feedback. I ones again phoned Fedhealth on 15 January 2018 to be told my membership has been reinstated but is still on employer benefit and were it not changed to debit order. What is so difficult to provide a service to your clients and do things right? If I having problems to just provide Fedhealth with my debit order details, I don;t even want to know what difficulties I will face one day when I need to access my benefits in an emergency situation. I am very disappointed.