Extremely bad service - I am a new client

<p>I have received a reference no 160117Q3BSZ4 from a lady in your office who said that she will ensure this is dealt with and provide me with feedback. 3 days later and no sign of anything from Fedhealth empty promisses again. My Husband has a late joiners penalty on his name. </p> <p>I cannot stress how many emails and confirmation was send to Fedhealth every time with a different story.This is unacceptable.We are new members and up until today I have only received the worst ever service from you. This is leaving a huge question mark with me. How is their actual service going to be? </p> <p>I had to trace back 10 years of proof that me and my family was on a medical aid , not to pay the late joiners fee – I have done that and still they cannot sent through the correct documentation ? </p> <p>Secondly I gave fedhealth all the info to put through the first debit order in December – they even confirmed my banking details and yet the did not do that. However I receive a suspension letter from them. I am a new client if they do not put through a debit order how and where am I supposed to pay the first payment into and why is it not communicated that the client need to pay the first payment themself via ??? I need to know if Fedhealth is going to fix their service or must I search for a new medical aid. </p> <p> </p>