Extremely Bad Client Service

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100519QF39V5 - Remittance Statement February 2019 - Medical Aid Number: ********** 1370 Inbox ×x ********** Attachments5:07 PM (29 minutes ago) Dear Mrs Langley Thank you for contacting Fedhealth. Please refer to page 4 of the remittance statement which shows the savings advance for the period of 01/03/2019

Desiree Langley ********** 5:35 PM (2 minutes ago)

to member

Tracey- Lee many thanks for your speedy response however I have the following questions that I need answers for:

1. Why after 3 months this is the first notification I received and immediately suspend my new medical aid ********** 1370

Is this show "Family Take Care Of Family"???????

2. Why can't they just deduct this amount from my bank, if Fedhealth feels I owe them money that I don't agree with?

3. Customer Service department systems as well as staff ***********, takes the company 10 days to give me the correct

explanation for the problem?

4. When will the suspension be lifted?? I await a speedy reply on the above

Kind Regards

Desiree

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