EXCELLENT SERVICE - Naseeba Joosub

I had unfortunately not ensured that my debit order would go through for my medical. I paid it, sent through an EFT to 2 different email address with the POP. I then called to confirm receipt of my payment and ended up with 4 reference numbers. I called Fedhealth on Friday morning 08 January ready to explode and got through to Naseeba. Unfortunately she took the initial burst of my frustration but she was so unbelievably efficient and friendly that I could not stop apologising that she got the brunt. Naseeba confirmed that all had been received, that my medical aid had been re-instated, she sent me an SMS to confirm and also very kindly emailed me my medical certificate.<br> Naseeba's service to me was nothing short of 150% efficiency, friendliness and understanding and Fedhealth should be proud to have Naseeba as a staff member.. Congratulations Naseeba and thank you!<br> <br> Ingrid van Niekerk<br> Membership No. ***