Excellent service

I recently switched employment, which meant that I needed to obtain and pay for my own medical aid. Unfortunately it took two months to cancel my previous medical aid and could contact Fedhealth for cover as I dealt with them years ago and could still very well remember the excellent service I receved way back then. My membership started the 01June 2015 with Fedhealth and as Murphy would have it, both myself and son got sick on the 1st. Upon receiving my statement a couple of days later I notice that one of the doctor's claims were not paid for and I immediately contacted Fedhealth only to be told that I am on a Hospital Plan only - this after I specifically app**** for a plan that included day-to-day cover. I also received notification that I will be liable to pay a late joiner penalty fee - something I never had to do previously as I alway take out medical aid. After numerous calls and emails back and forth, I can now safely say that time has not altered Fedhealth's Excellent service. Within a week I received notification that my plan has been changed and the penalty has been revoked. Thank you Fedhealth - wish more companies can follow your example of service.