Ex-gratia gives people false hope.

A Ex-gratia application was submitted in AUGUST for a surgery my husband needs. He barely sleeps because of his pollips with his asthma. We were told the meeting was October... Then after receiving absolutely no feedback after numerous calls I was told it was rescheduled for November by Naseeba Joosub... Again after no feedback I even asked to doctor to follow up, then suddenly they couldn't give them feedback anymore and I called, again. Also ex grattia department does not have a call centre so it takes forever to get feedback from general customer care as you have to explain everything to them and then they call or email the department and you wait on the line for feedback. On 8 December I spoke to Kamehelo Mokoena and he promised to email me feedback. I. Am.still.waiting. Feedback is horrible and for someone to struggle with sleeping and breathing due to his medical condition and waiting 6 months and still have absolutely no feedback is even worse. 2e were told the medical review team all agreed that he needed it and submitted a positive review even.