Empty promises, constant fights to get an innocent 2 year old the care she deserves

I usually complaint as it is a constant struggle to get my daughters medical care she deserves. My daughter is a 2 and half year old little girl which has spina bifida it is a constant daily fight to get her all her treatments. Ryan at fedhealth went the extra Mile for me keeping me updated on claims my medical aid had to pay back to me, however it seems he is also blocked. I submitted a claim for my daughters AFO and it stated clearly 7 - 14 working days. well guess what the 14 working days has now lapse and still the medical aid has not authorize this and he needs to await his superior to speak to him and this again will take how many days, i really need my money as there is other care my daughter needs and now it is a constant wait for my money. Also the CMS has approved my daughters condition as a PMB and still after several mails NO FEEDBACK from them. I have send emails week in, week out. If the treatment was for myself I would not be such a pain but treatments are for a little girl that deserves the best life possible. Cause life is handing her lemons currently and we cannot make lemonade cause my medical aid does not support us currently. Ryan is the only one that really deserves a bells as he has been keeping me calm and cool. But now their promised turnaround time is not being met.