Emergency claims

<p>I'm so over this. I have to contact this Scheme 10 times to escalate and process claims related to an emergency. Your rules so clearly states that an auth can be requested within 2 days from date of treatment in order 4 claims to be paid from risk, yet we keep going down this same road! Claims rejected! When I called last week I was advised claims have been escalated and when I called today, I was advised there was no escalation and that it has only been escalated to assessors today. I've got all the call recordings!! </p> <p> </p> <p>The client service is PATHETIC to say the least! My next stop will be Facebook!</p>