AS
Andre S
1 reviews | Active since Jan 2011
11 Aug 2022, 10:53
E mails out false approval letters
My Domestic has now been on your medical aid for over 5 years, from TopMed days. I pay her monthly premiums. She fell and hurt her foot at home and went to see her Doctor who in turn referred her to a Specialist, he advised that she needs an Mri and x-ray. On the 8th she got her Approval letter , showing APPROVED, with a auth number. It costed her R160 taxi fare to get to the hospital, just be told it's actually declined. Why do you do this to your members??????
Helpful (0)
Replies (6)0
Replies (6)
Fedhealth Medical Scheme's replyOfficial
11 Aug 2022, 10:56Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply11 Aug 2022, 10:56
Official
Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's replyOfficial
11 Aug 2022, 11:10 Dear Fedhealth Member,
Kindly note, the social media team is currently trying to reach you.
Regards,
Kindly note, the social media team is currently trying to reach you.
Regards,
Fedhealth Medical Scheme's reply11 Aug 2022, 11:10
Official
Dear Fedhealth Member,
Kindly note, the social media team is currently trying to reach you.
Regards,
Kindly note, the social media team is currently trying to reach you.
Regards,
AS
Andre S's updateReviewer Update
11 Aug 2022, 11:14***
AS
Andre S's update11 Aug 2022, 11:14
Reviewer Update
***
AS
Andre S's updateReviewer Update
11 Aug 2022, 11:16Your number is marked as Spam with true caller. You made 54 000 calls marked as spam by the public, so my cell phone will not accept it.
AS
Andre S's update11 Aug 2022, 11:16
Reviewer Update
Your number is marked as Spam with true caller. You made 54 000 calls marked as spam by the public, so my cell phone will not accept it.
Fedhealth Medical Scheme's replyOfficial
11 Aug 2022, 14:02A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards The Fedhealth Family
Kind Regards The Fedhealth Family
Fedhealth Medical Scheme's reply11 Aug 2022, 14:02
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards The Fedhealth Family
Kind Regards The Fedhealth Family
AS
Andre S's updateReviewer Update
01 Sept 2022, 09:19Fedhealth just said, letter was sent by mistake, but a correction letter was sent a few day later to decline the scan. We then asked how we can get this approved as it's about R10 000 (covered in hospital only, not out of hospital), they then advised that the specialist should write a motivation letter.... they still declined it.
AS
Andre S's update01 Sept 2022, 09:19
Reviewer Update
Fedhealth just said, letter was sent by mistake, but a correction letter was sent a few day later to decline the scan. We then asked how we can get this approved as it's about R10 000 (covered in hospital only, not out of hospital), they then advised that the specialist should write a motivation letter.... they still declined it.