Dreadful, dreadful service from Fedhealth

Fedhealth approved a procedure for the 20th of Feb. After the procedure, they refused to pay the practitioner. We told them that was ridiculous and requested that the claim be re-submitted. The reason I'm told that there is a delay is that it's an IT issue, the system does not understand the code, so it can't be paid, "Maybe next week" is what I'm told. It's been 6 weeks that the Dr has been waiting for their money and they are now asking us for it.

I feel resentful for my expensive premiums being paid every month, and now I need them to come through for me. I get different stories from agents, whether call centre or online (one even told me it had been paid, they just can't say when or how much)

Their service is appalling, their lack of communication is staggering. They really do treat their customers with contempt.

I am disappointed, disillusioned and outraged at this treatment.