Don't switch over to Fedhealth!

We switched over to Fedhealth in Dec (effective for 1 Jan). Unfortunately the whole process was marred by different consultants giving us different amounts and different payment dates. After getting contradictory confirmations we still haven't been debited for the month of Jan and we are not sure if we are covered or not, which is a real risk for us. We've asked customer services to come back to us however its been 48 hours and nothing, we called in again this morning they said we need to wait for 3 days before we can call again and then we must wait another 3 days before someone contacts us. Tried the online chat and we have been kicked out constantly.

What a mistake!