DON'T CARE. SHOCKING SERVICE

*******, ****** & DON’T CARE

In March 2020 my husband was admitted to hospital with cardiac problems. The cardiologist obtained authorization from Fedhealth & proceeded with the procedure. 1 year later we started receiving emails from Netcare for a outstanding amount of over R30 000. All emails & phone calls to Fedhealth over the last 2 years have gone unanswered. THEY GAVE THE AUTHORISATION TO PROCEED. We even went as far as to drive to Florida to their customer care center. Gareth gave us a Query no 290322QIWNWL. To date we have not had any response from Fedhealth. ABSOLUTELY SHOCKING!!!!! Netcare want to hand us over to the Credit Bureau. We are both on pension, so how the hell are we suppose to pay R30 000. FEDHEALTH SUCKS. If this is how they treat their members then I don’t know. We left them because of all this. What else must we do???????