1 reviews | Active since Jul 2013
Do not switch to Fedhealth, what ever they do, it aint worth the troubles.
I write this review to complain bitterly about Wellworx and Fedhealth, I think one in the same.
I have recently decided to change medical aid companies, simply due to the fact that Discovery was becoming too expensive. I moved over to Fedhealth last month after completing all the forms and sending the relevant information through. I have now been waiting for 20 days to get a "pack" containing all my relevant medical information for my kids my mom and I only to be told that my information is still with the underwriting team and I am not even covered. How dare they. What on earth!!!! This means they were eager to make the sale, i.e. Nadeem Madar (who chased me month after month), once the sale was made it was all down hill from there. Fedhealth looks to be a really bad move, both from a customer service perspective and reliability as well as choices of medical practitioners.... I would highly recommend that you stay away from this so called Medical Aid who seems to be far less capable and willing to help. They will not be Number 1 in SA, they cannot compete with customer service like Discovery, hell McDonalds does a better job then Fedhealth and Wellworx. Do you know that you cannot reach a manager to complain to them, apparently they are far to important to be dealing with clients.
The Fedhealth Online Team
The Fedhealth Online Team
They also state that sorry, nothing we can do, so it just gets worse and worse. Fedhealth is pathetic all, stay away from this medial what ever you do they will not make your life easy and just give you shocking service from one day to the next.
So now my kids are not only not covered for the 20 days that they failed to do their jobs, but more importantly not covered for the next 3 months. We have not had many claims as a family, in fact we hardly use medical aid. Myself and my kids have not been without Medical and do not have a bad record, this so called service provider may just be the death of me!!!!
Why on earth did I move from Discovery to deal with such *********** and unprofessional people. A manager has not even made an effort to reach me. Clearly they do not need more members and will continue to provide shocking service.
Tell 1 and tell all STAY AWAY FROM FEDHEALTH..... they will mess you about to no end!! and give you the worst service ever!!!!!!!!As soon as I can be I will be back with Discovery.
They also state that sorry, nothing we can do, so it just gets worse and worse. Fedhealth is pathetic all, stay away from this medial what ever you do they will not make your life easy and just give you shocking service from one day to the next.
So now my kids are not only not covered for the 20 days that they failed to do their jobs, but more importantly not covered for the next 3 months. We have not had many claims as a family, in fact we hardly use medical aid. Myself and my kids have not been without Medical and do not have a bad record, this so called service provider may just be the death of me!!!!
Why on earth did I move from Discovery to deal with such *********** and unprofessional people. A manager has not even made an effort to reach me. Clearly they do not need more members and will continue to provide shocking service.
Tell 1 and tell all STAY AWAY FROM FEDHEALTH..... they will mess you about to no end!! and give you the worst service ever!!!!!!!!As soon as I can be I will be back with Discovery.