eE
eugeneeedp E

1 reviews | Active since May 2017

25 Feb 2022, 09:39

DO NOT JOIN FEDHEALT AT ALL!!!!!!!!!!

WARNING……………………………….DO NOT JOIN FEDHEALT AT ALL!!!!!!!!!!

So after numerous calls and speculation I would not recommend Fedhealth to any one, most pathetic medical aid EVER, You pay for a family of 3 members R5000,00 P/M for medical aid just to find out every time you need medical attention or assistance that “ O sorry your medical aid doesn’t cover it you must pay cash R8454.79 of R7900.00 before we can render service to you. Also, if you join then you should tell them that you are going to have medical conditions that you are unaware of before you become aware of the medical condition 2 years in advance before they will cover the specialist, doctor, scans. Call center agent is unhelpful on all that they say is it’s not our problem and you need to access the Medi vault and then you monthly premium will increase. This is totally unacceptable unprofessional and pathetic we should have listed to family and friends and went to Discovery from the beginning!!!!!!!

WARNING……………………………….DO NOT JOIN FEDHEALT AT ALL!!!!!!!!!!

WARNING……………………………….DO NOT JOIN FEDHEALT AT ALL!!!!!!!!!!

WARNING……………………………….DO NOT JOIN FEDHEALT AT ALL!!!!!!!!!!

WARNING……………………………….DO NOT JOIN FEDHEALT AT ALL!!!!!!!!!!

WARNING……………………………….DO NOT JOIN FEDHEALT AT ALL!!!!!!!!!!

0
Replies (4)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply25 Feb 2022, 10:25
Official
Dear Member, 
 
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
Fedhealth


 
eE
eugeneeedp E's update25 Feb 2022, 11:00
Reviewer Update
*** Jasandri Naidoo aka Jessie most pathetic service on a live chat session ever, agent is emotionally not mature enough to speak to any customers! ID number, Cellphone, email and membership number provide and se "cannot verify" infract I send her a screen shot of the membership card from the web and she could still not verify that's pathetic!!!!!!!!!
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 Feb 2022, 09:22
Official
Thank you for your reply.  Please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes
Fedhealth
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply01 Mar 2022, 12:52
Official
Dear Member, A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
 
 Best Wishes
 
Fedhealth