Dissatisfied with service

Good day all. I would just like to make you aware of the useless customer service I received from a fedhealth representative Andrew on 23/06/15. On 11 Feb 15 I had a referral from a doctor to see a gynaecologist as I was 6 weeks pregnant. The med scheme is now refusing to pay for the ultra sound but covered the consultation as it's not included in my plan but as Andrew claims they would've paid for a 2d scan which would've cost way more than an ultra sound. So this med scheme will cover expensive procedures than procedures that will cost them less. He then suggested the doctor amend the claim and make it a 2d scan and fedhealth will then cover this for me..... which would be *****. How can a representative suggest something like this. <br> <br> Very dissatisfied as I feel this could've been dealt with more efficientlying if their representativesite actually knew what they were doing.