Dissatisfied Member

Good day. My name is Somashnie Rajkaran Membership nos ***. I am a Fedhealth member for the past 6 years and due to this pandemic i called the client services and ask if we could get a break from contribution, they said unfortunately not but i can get a payment holiday from the medivault which is savings for three months and therefore i should request on email which i did. To my amazement they tried debiting me for the medivault and membership which came back unpaid, we had done an EFT because no money was coming into my account. When i saw that happening i called fedhealth last week and spoke to a consultant who was working from home and clearly you could hear it, he told me the opposite that i can miss my contribution payment and not the medivault this did not make sense... so ii asked him to get a supervisor to call me and verify... NO one called me since. Today i received an email saying my membership was suspended. Why... payment for my contribution was made. Medivault wasnt because this was the arrangements for three months. I called the credit controller many time no answer, Called the call center another working from home she confirmed membership is suspended i explained. She gets on the contact with credit controller. they "rectify" saying she only got email now for the "payment holiday" i sent on the 3rd of May. so the info had not reached anyone... In the event i or my family got sick today we would struggle at hospital saying our membership is suspended... Further asking me to send an email for the payment holiday and still trying to debit my account cost me bank charges about R300. Also phoning the call center they make you hang on for so long and furthermore the lines are so unclear you just go blank most of the time.

i am not happy getting mixed stories, debiting my account when you not supposed to, suspending my membership because facts are not right and lastly putting my families life in jeopardy.

your services are to be questioned. Employ people and train them. Also listen to my calls and derive why i am so upset.

Hoping some one will get back to me.