Dissatisfied customer

My medical aid was terminated on the 28th of February 2023 and cancel further debit orders. But now this month I was debited on Monday the 5th of June 2023. I don't understand what is the issue. I called on Monday and was told to send my bank statement which I did. I was told the reverse will be done same day. I recieved acknowledgement of my email then yesterday I received an sms advising money has been received and will be allocated to where as my membership is terminated. I just was my money returned immediately