Dispirited

I have been trying to sort out 4 claims that were incorrectly paid from my savings earlier this year. I have sent numerous emails, phoned a lot of times. Nobody seems to be able to help me. These claims accumulates to just under R4 000.00. Our savings are depleted for the year because of these incorrect allocations and in the mean time, we have to pay everything out of our own pocket. Last month they sent a mail to say that they processed it from my PMB benefit, yet, I still have no savings available. how long must this go on before someone actually helps me. every time I phone, they tell me a different story. The one person even argued with me about our plan option that we are on.The first time we queried these incorrect claims, were in May already. It is almost the end of the year - 6 months later and still waiting