Dishonourable

We have just moved back to our home country after being 3 years out. I signed up to Fedhealth 4 months ago. My daughter has a chronic condition and urgently needed medical procedures, the consultant I spoke to affirmed that I would be able to have the operation done within 3 months payments.<br> He explained that because we didn't have South African Medical Aid for the past 3 years there was a penalty that we would have to pay. In my desperation I agreed and paid whatever they wanted.<br> The 3 months has passed and we request for approval for the procedure and Fedhealth declines the application. To date, Fedhealth NEVER replies to ones emails except when one calls to confirm if the email was received. <br> Problem is my daughter surgery is urgent and they have now taken half the money we need for the operation. The ******* of it all, if I cancel now they want a further 3 months debit order before it can be cancelled totally.<br> By then I would have paid for the op, but the op would not have been done.<br> ******* with a different name = Penalties. Bad service, bad communication.