Dishonest and unprofessional

I had made a decision to join the Fedhealth Medical scheme from the 30th of March 2022. Made sure to disclose every detail that was required and asked the necessary questions. One of those questions was regarding the waiting period, which I was told there would be no usual 3 month waiting period and that I’d be able to use the medical aid as soon as it’s active. This was the second time I had engaged with a consultant from the medical scheme, and the second time I was told that there would be no 3 month waiting period if I joined. Thereafter I was I informed I would get a call once my account is active from one of the consultants.

Fast-forward to when I received only email communication that my account is now active with Fedhealth on the 5th of April 2022. On the email attachment I saw clear indication of a 3 month waiting period and when (1st July 2022)the medical scheme would start paying out for any claims made. There was no courtesy call made to inform me of this as the initial understanding was that there would be no waiting period when I’m a member. I am utterly disappointed in how this was handled and wouldn’t recommend this scheme to anyone if this was my experience first time right after joining. This to me is a clear indication of dishonesty and unprofessionalism from Fedhealth. Clearly you give false hope to your potential and current clients.