Disgusting service from Fed health medical scheme

To whom it may concern, I'm a member of fedhealth and have been for many years. I have a terrible problem with my teeth and am in terrible agony.My dentist wants an authority from medical aid before doing and I'm having to suffer as no matter how hard I try I cant get hold of anyone at fedhealth to talk to.In the last 72 hours I have phoned fedhealth 4 times holding on for 1st time 27mins 2nd time 33mins 3 rd time 47 mins 4th time 1 hour and 3 mins To the tune of your call is important to us please hold.

I have been on chat group twice and they have told me someone will contact me in example of time and I'm 34th in the que.......still waiting from yesterday. I have also put it on their Facebook. I dont want a call I want an apology from a director.