Disgusting service from 2018 to date

My name is nonhlanhla Ngomane using a hello Peter account of my friend, I am so disgusted by this medical aid, I have had problems with them last year and was assured that everything will be better, yesterday I went to consult a doctor and was surprised to hear they did not pay the doctor, I have been on my cell phone from 2:30pm to 5pm trying to resolve this issue but no one is competent enough to assist I spoke to kgomotso first time she kept me holding for 25min imagine till my phone cutt off she ddnt bother to call me, I called again only to hold for 30min before anyone could answer they they answered it was kgomotso again who happened not to have a response for me till the line cutt off again, I had to buy airtime and call, spoke to Roben a lady who promised that if the phone cuts she will call back but had also failed. These consultants are very useless and don't seem to knw wat they are doing, am sitting here frustrated and sick but can't use this nonsense medical aid. Funny enough January the premium went up and they get their money, but for you to get service you have to waste more money. Am disgusted and annoyed.