Disgusting service and request for refund

Ive submitted a few invoices to fedhalth over my years with them none of them were paid.

I recently had a claim and called from may for payment or assistance. Either no one replies or no one cares when u get through to an agent at all

They speak to u as if they are doing u a favor and no one gets back to you. .

My service provider sent a motivational letter recently and they responded they are processing the claim

A week later and numerous emails later no reply

I called and spoke to an agent named Nash

Nash - reference 310725q26xmd

I explained everything and to my surprise realised the claim was never even updated by them. How they send me the email is beyond me if the claim wasnt updated.

Ive asked him to escalate the matter with his manager Kgomotso which he stated he would and he would call me back. I said I will give him till coz to update me. Needless to say him and all other agents ive spoken to are yet to call.

Over and above that I have cancelled my membership in June allowing a month's notice for July. I received a letter confirming my termination. Yet on 1 August my debit goes off.

I request my claims be paid and my premium be refunded for August and no further debits of my account. .

Can someone ,anyone please assist .

Im disgusted with the level of service fedhealth offers and soon there will be no members left